Webhooks for Real-Time Voice Outcomes
Every voice call on Threetone ends with a machine-readable summary: intent, entities, disposition, and custom fields you define. The missing piece for most teams is getting that payload into the systems where work actually happens.
Today you can subscribe to webhooks on your workspace. We POST a signed JSON payload to your HTTPS endpoint within seconds of hang-up.
What you can automate
- Create or update CRM records from verified conversation outcomes
- Trigger Slack or email alerts for escalations or failed verifications
- Append rows to BigQuery or Snowflake for analytics pipelines
- Kick off internal workflows when a customer commits to an appointment or payment
Security and reliability
Each delivery includes an X-Threetone-Signature header so you can verify the body with your workspace secret. Failed deliveries retry with exponential backoff; the dashboard shows delivery logs and response codes so you can debug quickly.
If you already use Zapier or Make, you can point webhooks at those URLs and branch from there — no code required for simple flows.
What’s next
We’re adding selective subscriptions (only certain agents or campaigns) and replay from the UI for missed events. If you have a specific integration in mind, tell us — we’re prioritizing the queue based on real usage.
