Endless Waits, Frustrated Callers
Customers often face wait times of 30 seconds to several minutes, with 28% hanging up if kept waiting more than 5 minutes worldmetrics.org+2.
This leads to abandoned issues, lost sales, and a deep erosion of trust.
Support Agents Overwhelmed & Undertrained
First-call resolution rates hover around 70%, meaning 3 out of 10 issues need another call, wasting time and money en.wikipedia.org. Meanwhile, agent turnover is 30–45%, with long onboarding and high variability in service quality zipdo.co+1.
This leads to inconsistent experiences and increased operational costs.
Automation That Feels Robotic
Consumers rate chatbots poorly, with 71% of companies offering them but only 16% of users engaging regularly wsj.com. People prefer real interaction: 41% say lack of human touch is their biggest annoyance www.lifewire.com+2.
The disconnect between available automation and user satisfaction continues to grow.
The Voice Gap in a Visual World
Approximately 2.6 billion people globally still lack internet access — reliant on feature phones or voice-only connectivity www.politico.eu+2.
They're excluded from app-based services including education, healthcare, e-commerce, and support — widening the digital divide.
Missed Voices, Missed Value
When service or sales calls aren't handled promptly or naturally, 78% of sales go to the vendor who responds first politico.eu+1 www.signpost.com+1.
Every missed or impersonal call is a missed opportunity — for revenue, trust, and user satisfaction.
But it doesn't have to be this way.
People crave fast, empathetic, and effective conversations — not more menus, bots, or broken promises.
Threetone changes the game. It brings natural, human-sounding voice AI to everyday calls — always on, always responsive, and always effortless. No apps. No hold music. No robotic feel.
It's time to fix what's broken.
Because when conversations feel real — people listen, engage, and trust.