Problems that needs to be fixed

Endless Waits, Frustrated Callers

Customers often face wait times of 30 seconds to several minutes, with 28% hanging up if kept waiting more than 5 minutes worldmetrics.org+2.

This leads to abandoned issues, lost sales, and a deep erosion of trust.

Support Agents Overwhelmed & Undertrained

First-call resolution rates hover around 70%, meaning 3 out of 10 issues need another call, wasting time and money en.wikipedia.org. Meanwhile, agent turnover is 30–45%, with long onboarding and high variability in service quality zipdo.co+1.

This leads to inconsistent experiences and increased operational costs.

Automation That Feels Robotic

Consumers rate chatbots poorly, with 71% of companies offering them but only 16% of users engaging regularly wsj.com. People prefer real interaction: 41% say lack of human touch is their biggest annoyance www.lifewire.com+2.

The disconnect between available automation and user satisfaction continues to grow.

The Voice Gap in a Visual World

Approximately 2.6 billion people globally still lack internet access — reliant on feature phones or voice-only connectivity www.politico.eu+2.

They're excluded from app-based services including education, healthcare, e-commerce, and support — widening the digital divide.

Missed Voices, Missed Value

When service or sales calls aren't handled promptly or naturally, 78% of sales go to the vendor who responds first politico.eu+1 www.signpost.com+1.

Every missed or impersonal call is a missed opportunity — for revenue, trust, and user satisfaction.

But it doesn't have to be this way.

People crave fast, empathetic, and effective conversations — not more menus, bots, or broken promises.

Threetone changes the game. It brings natural, human-sounding voice AI to everyday calls — always on, always responsive, and always effortless. No apps. No hold music. No robotic feel.

It's time to fix what's broken.

Because when conversations feel real — people listen, engage, and trust.