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AI agents that serve customers and get work done.
Connect your knowledge and tools. Put agents to work across calls, web chat, WhatsApp, Slack, Instagram and Messenger.
Start with the work you need done.
Give each agent a clear job, your instructions and the right information. Test its responses before putting it in front of customers or your team.
A role for each agentDefine its instructions, responsibilities and limits.
Customer conversationsPlan how agents answer questions, qualify enquiries and help customers.
Your business knowledgeGive agents the documents and information relevant to their work.
Room to improveReview conversations and refine how each agent responds.
Help customers get the answers they came for.
Build around real questions about your products, services and bookings. Set clear limits for what an agent should answer and when your team needs to help.
Hello, can I check my order status?
Of course! Please provide your order number.
It's #12345
Hi Robert — I've got you. Let me pull up your order.
Looking up order details...
Found your account! Your order ships tomorrow via FedEx.
Support the work behind each customer conversation.
Put agents to work on research, data analysis and recurring team tasks. Give each one a clear role and the information it needs.
Can I get a refund?
Sure. Can you share your order number please?
It's EL4543490
Thank you. I have initiated the order refund process.
Data analysis
Examine business data and prepare reports your team can review.
Research
Gather relevant information for sales research and business decisions.
Team oversight
Define when an agent should ask for your team's input or approval.
Everyday operations
Organize recurring tasks around the tools and information your team uses.
Speak your customers' language.
Choose languages that fit your audience. Voice quality and language support depend on the models and providers configured for each agent, so test with the people you want to serve.
- Hindi
- Bengali
- Tamil
- Telugu
- Marathi
- Gujarati
- Kannada
- English
- Spanish
- French
- German
- Japanese
- Portuguese
Customer support so good,
They'll add you as a contact.Clear, human-sounding answers.
Callers finish relieved, not rushed.
Callers finish relieved, not rushed.
Frequently asked questions
Get to know Threetone and find the right place to start.
Threetone helps businesses build and manage AI agents that talk to customers and get work done. Use agents for calls, web chat and messaging, and connect knowledge and tools for research, analysis and everyday tasks.