Data deletion instructions

Send a deletion request

Email legal@threetone.in with the subject "Threetone data deletion request".

• Use the email associated with your account when possible.
• Identify your business or workspace and what you want deleted, such as an account, a messaging connection or conversation records.
• If your request concerns WhatsApp, Messenger or Instagram, name the channel and business you interacted with.

Do not send passwords, access tokens, verification codes or copies of entire conversations. We will ask for the minimum additional information needed to verify your identity or authority and locate the relevant records.

If you contacted one of our business customers

Contact that business about its customer records. You can also email us with its name and the channel used so we can help route the request. Where we process data on a business's behalf, we will coordinate with that business before acting on its records.

Disconnecting is different from deleting

If you have authorized a Meta connection, you can revoke Threetone's access through Meta's account or business integration settings. Revoking access does not itself delete records already held by Threetone. Send a deletion request for those records too.

Deleting data held by Threetone does not delete your Facebook, Instagram or WhatsApp account, or copies held by Meta, another business or other participants in a conversation.

What happens next

Our team will review the request, confirm its scope and respond about completion or any records we need to retain for legal or security reasons.