Threetone Privacy Policy

Updated 3 September 2026

This Privacy Policy explains how Threetone Labs Private Limited (“Threetone”, “we”, “our”, or “us”) collects, uses, shares, and protects personal information when you use our website, platform, APIs, voice and messaging features, or any related services (the “Services”).

This policy applies to the features made available to you.

1. Information We Collect

Information you provide

  • Account details: name, email, phone number, company information.
  • Billing: payment transaction details are stored (such as payment ID, amount, and status). Card details are not stored by us and are securely processed by Dodo Payments.
  • Support interactions: messages, files, and logs you send to us.
  • Voice & call data: audio recordings, call logs, transcripts, and interaction metadata required to deliver our Services.

Information collected automatically

  • IP address, device/browsers, OS details, usage logs, and analytics data.
  • Cookies and similar technologies for functionality and performance.

Information from third-party integrations

If you connect external tools or log in using a third-party provider, we may receive your name, email, or related account information from those services.

When enabled and authorized by a business, messaging connections may provide business-account and phone-number identifiers, account names, customer identifiers, message content and attachments, timestamps, delivery statuses and the permissions granted to Threetone. The data received depends on the channel and features the business enables.

2. How We Use Your Information

We use personal information to:

  • Deliver and operate the enabled Services, including voice calls, business messaging, routing, transcription, responses and conversation review.
  • Authenticate accounts and manage user access.
  • Improve system performance, accuracy, and reliability.
  • Provide customer support and respond to inquiries.
  • Monitor for misuse, fraud, or suspicious activity.
  • Send important product or service updates.

For connected business messaging, we process data on the authorizing business's behalf to provide its requested service. This includes routing messages, generating relevant replies and tracking delivery. AI service providers may process message content to generate replies. Processing a message to answer it is different from using it to train a model.

WhatsApp Business Solution Data is not used to train or improve general-purpose or shared AI models. This includes anonymized, aggregated or derived WhatsApp data. Permissions granted to Threetone do not authorize uses that WhatsApp's terms prohibit.

We do not sell your personal data or use it for third-party advertising.

3. How We Share Information

We may share data with the following:

  • Service providers: cloud hosting, telephony and messaging providers, AI inference providers, analytics, customer support tools and payment processors, as needed to deliver the enabled service.
  • Affiliates or contractors for operations and product development.
  • Law enforcement or regulatory bodies if required by law or necessary to protect rights and safety.
  • Entities involved in a merger, acquisition, or asset transfer if such a transaction occurs.

All vendors are required to follow appropriate confidentiality and security standards.

4. International Storage & Transfers

Your data may be processed or stored on servers located outside India. By using our Services, you agree to such transfers where necessary for service delivery.

5. Data Retention

We retain personal data for as long as required to operate the Services or comply with legal obligations.

  • Voice & conversation data: stored up to 3 years after your last activity, unless you request earlier deletion.
  • Account data: stored until you delete your account and associated obligations are fulfilled.

6. Your Choices

You may request:

  • Access to your stored data
  • Correction of inaccurate information
  • Deletion of your account and associated data
  • Export of conversation records or voice data

To submit a request, contact us at legal@threetone.in or the contact details below.

We may require verification before fulfilling certain requests.

See our data deletion instructions for account and connected messaging requests. You do not need to sign in to submit a request. Disconnecting a provider account does not automatically delete records already stored by Threetone.

7. Cookies

We use cookies for essential functionality, analytics, and improving user experience. You can disable non-essential cookies via browser settings.

8. Security

We use reasonable administrative and technical safeguards to protect your data. No system is fully secure, but we continually improve our protections.

9. Children

Our Services are intended for users 18 years and older. We do not knowingly collect information from anyone under 18.

10. Updates to This Policy

We may update this Policy at any time. The “Updated” date reflects the latest version. Substantial updates will be communicated when required.

11. Contact Us

For privacy questions or data requests, contact:

Threetone Labs Private Limited

No. 127/36, Sir M.V Road, Yelahanka, Bengaluru 560064, Karnataka, India

Telephone: +91 70197 65374

Email: legal@threetone.in