ThreeTone Privacy Policy

Updated 27 November 2025

This Privacy Policy explains how Threetone Labs Private Limited (“ThreeTone”, “we”, “our”, or “us”) collects, uses, shares, and protects personal information when you use our website, platform, APIs, voice infrastructure, or any related services (the “Services”).

This Policy is intentionally simple and covers the data practices relevant to our real-time voice and AI communication platform.

1. Information We Collect

Information you provide

  • Account details: name, email, phone number, company information.
  • Billing: payment transaction details are stored (such as payment ID, amount, and status). Card details are not stored by us and are securely processed by Razorpay.
  • Support interactions: messages, files, and logs you send to us.
  • Voice & call data: audio recordings, call logs, transcripts, and interaction metadata required to deliver our Services.

Information collected automatically

  • IP address, device/browsers, OS details, usage logs, and analytics data.
  • Cookies and similar technologies for functionality and performance.

Information from third-party integrations

If you connect external tools or log in using a third-party provider, we may receive your name, email, or related account information from those services.

2. How We Use Your Information

We use personal information to:

  • Deliver and operate our Services (voice calls, routing, transcription, responses, memory, dashboards).
  • Authenticate accounts and manage user access.
  • Improve system performance, accuracy, and reliability.
  • Provide customer support and respond to inquiries.
  • Monitor for misuse, fraud, or suspicious activity.
  • Send important product or service updates.
  • Improve our AI models and voice services using de-identified data or with your explicit permission.

We do not sell your personal data or use it for third-party advertising.

3. How We Share Information

We may share data with the following:

  • Service providers: cloud hosting, telephony partners, analytics, customer support tools, payment processors.
  • Affiliates or contractors for operations and product development.
  • Law enforcement or regulatory bodies if required by law or necessary to protect rights and safety.
  • Entities involved in a merger, acquisition, or asset transfer if such a transaction occurs.

All vendors are required to follow appropriate confidentiality and security standards.

4. International Storage & Transfers

Your data may be processed or stored on servers located outside India. By using our Services, you agree to such transfers where necessary for service delivery.

5. Data Retention

We retain personal data for as long as required to operate the Services or comply with legal obligations.

  • Voice & conversation data: stored up to 3 years after your last activity, unless you request earlier deletion.
  • Account data: stored until you delete your account and associated obligations are fulfilled.

6. Your Choices

You may request:

  • Access to your stored data
  • Correction of inaccurate information
  • Deletion of your account and associated data
  • Export of transcripts or voice data
  • Opt-out from data being used for model improvement

To submit a request, contact us at privacy@threetone.ai or the contact details below.

We may require verification before fulfilling certain requests.

7. Cookies

We use cookies for essential functionality, analytics, and improving user experience. You can disable non-essential cookies via browser settings.

8. Security

We use reasonable administrative and technical safeguards to protect your data. No system is fully secure, but we continually improve our protections.

9. Children

Our Services are intended for users 18 years and older. We do not knowingly collect information from anyone under 18.

10. Updates to This Policy

We may update this Policy at any time. The “Updated” date reflects the latest version. Substantial updates will be communicated when required.

11. Contact Us

For privacy questions or data requests, contact:

Threetone Labs Private Limited

No. 127/36, Sir M.V Road, Yelahanka, Bengaluru 560064, Karnataka, India

Telephone: +91 70197 65374

Email: founder@threetone.in

Privacy email: privacy@threetone.ai