Support every shopping moment
AI Agents for Retail and E-commerce
Help shoppers find the right product, complete purchases, manage orders, and resolve routine questions through natural conversations across voice and digital channels.
Built for the complete shopping journey
Turn conversations into better customer experiences
Give shoppers useful answers before and after a purchase while your team focuses on requests that need deeper attention.
Guide product discovery
Help shoppers compare options and find relevant products using current catalog information.
Keep orders moving
Answer delivery questions, collect return details, and guide customers through the next step.
Support customers at scale
Handle repeatable questions consistently and route complex cases with the conversation context intact.
Agent operating system
A fully configurable platform for your agents
Connect your tools, orchestrate workflows, deploy across voice and digital channels, and improve every interaction with built-in analytics—all from one platform.
Human-Aware Conversations
AI Agents That Understand Context and Emotion
Agents recognize customer intent, conversational context, and emotional cues—adapting their tone and responses to guide sensitive financial conversations toward clear, effective outcomes.
Natural Conversations That Build Trust. Listen to a Threetone agent handle a real financial conversation with clarity, patience, and a natural speaking style from the first question to the final resolution.
Conversational AI agent. Deliver instant, natural responses across complex, multi-turn conversations.
Unified knowledge bases. Directly ingest context from your Google Drive docs, Notion workspaces, and custom website URLs.
Human Handoffs Without Starting Over. Instantly hand off priority cases to human agents with full context intact.
Multilingual Support That Feels Natural. Serve customers in any language with a consistent brand voice and support quality.
Retail and e-commerce workflows
Support shoppers from discovery to delivery
Use catalog, order, and policy context to answer questions, complete approved actions, and bring in your team when a customer needs more help.
Full platform control
Complete control over agent behavior
Align agents with your SOPs, safely test variants in sandbox branches, and enforce compliance policies using built-in guardrails.
Your SOPs, Your Agents. Upload your SOPs, documentation and policies and resolve customer issues accurately.
Version control with Branches. Test prompts, configurations, and call flows in sandbox branches, then deploy without downtime.
Enforce guardrails. Set behavioral and safety guardrails so agents follow your policies from day one.
Built for enterprise
Enterprise-grade security and infrastructure at scale
Deploy secure, high-throughput voice agents with granular controls, auditability, and regional compliance.
Enterprise SSO integration. Gate access to agents, customer data, and production workflows through Okta, Microsoft Entra ID, or any SAML or OIDC provider.
Elevated operational support. Launch with hands-on guidance and keep complex deployments moving with an experienced team available when it matters.
Fine-grained product permissions. Control default member, group, and API access with explicit permissions for sensitive product operations.
Get started
Get started with Threetone for retail and e-commerce today
Launch on our web platform
We build agents from SOPs and docs in minutes - non-technical teams configure policies, test flows, deploy code-free.
Build via API
Use our APIs and SDKs to automate tasks, sync data, and embed voice or chat in your channels.
Questions & Answers
Frequently asked questions
What retail teams should know before launching AI agents across shopping and order-support workflows.